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Frequently
Asked Questions (FAQs)
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Who can I
call if I need help selecting products?
If you have questions or are having difficulty finding the right
products for your needs, Better Hammocks sales consultants are
available toll free, weekdays between 8:00am-5:00pm MST at
1-800-987-4337). You may also email our helpdesk
with questions. Orders can be placed online 24 hours a day, 7 days a
week.
How do I
begin ordering?
As soon as you have selected the item(s) you wish to purchase follow
these simple steps:
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Click
the "Add to Cart" button to add an item to your cart.
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Click
"View Cart" to preview and/or adjust your cart
contents.
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When
you're done shopping, click the "Check Out" button.
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Enter
your billing and shipping information and submit the order to us
for processing.
Payment
by check
If you prefer to prepay by check rather than major credit card,
simply add items to your Better Shelters shopping cart, print out the
completed page which displays the items for purchase, and mail to
our address below with your check or money order payable to Shed
City USA (our parent company). Please be sure to include contact information with your
payment.
Are my
orders secure?
To protect our customers against credit card fraud, we provide
secure online ordering using advanced encryption and industry
standard Secure Sockets Layer (SSL) technology. SSL works by
scrambling your name, phone number, credit card number and order
information so that only your browser and Better Hammocks can decipher
it. You must have a browser that supports SSL (i.e. Netscape
Navigator or Microsoft Internet Explorer) to order from us online.
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